Last updated: 31 May 2026
Instware respects your privacy and is committed to protecting your personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR). This Privacy Policy explains what personal data we collect through this website, how we use it, and your rights in relation to that data.
Who we are
Instware is a business based in the Republic of Ireland.
Business owner: Fayçal Sassi
Email: contact@instware.com
Instware is the data controller for personal data collected through this website.
What data we collect
We collect only the personal data that you choose to provide when contacting us through this website or by email. This typically includes:
Your email address.
Any personal data you include in your message voluntarily.
We also use Google Analytics to collect website usage information through cookies and similar technologies, subject to user consent where required. This may include technical and usage data such as device type, browser information, approximate location, pages visited, and interaction data.
How we use your data
We use your personal data for the following purposes:
To respond to your inquiry.
To communicate with you about a potential business relationship or requested service.
To administer and improve the performance, security, and usability of our website.
To understand aggregate website usage through analytics, where consent has been provided for analytics cookies.
Legal basis for processing
We process your personal data on the following legal bases:
Legitimate interests: to respond to incoming enquiries and manage communications relating to potential services, where this does not override your rights and freedoms.
Consent: for analytics cookies and related tracking technologies that are not strictly necessary, where required under Irish ePrivacy and GDPR rules.
Who we share your data with
We do not sell your personal data. We may share your data with service providers that help us operate our website or communications, where necessary and appropriate, such as:
Website hosting providers.
Email providers.
Google Analytics / Google Ireland Limited, where analytics cookies are accepted.
Where service providers process personal data on our behalf, we expect them to do so securely and only for the relevant purpose.
International transfers
Some of our service providers may process personal data outside the European Economic Area, including in the United States. Where this happens, we rely on appropriate safeguards under data protection law, such as standard contractual clauses or other lawful transfer mechanisms where applicable.
How long we keep your data
We keep enquiry emails only for as long as reasonably necessary to respond to your query, assess potential business engagement, maintain our records, and protect our legal position where required. If there is no ongoing business relationship, we will aim not to keep personal data longer than necessary.
You may contact us at any time to request deletion of your enquiry data, subject to any legal or legitimate need to retain it.
Your rights
Under GDPR, you may have the right to:
Access your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data.
Object to certain processing.
Request restriction of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Data Protection Commission in Ireland.
To exercise your rights, contact us at: contact@instware.com
Data Protection Commission
If you are not satisfied with how your personal data is handled, you may contact the Data Protection Commission:
Data Protection Commission
6 Pembroke Row, Dublin 2, D02 X963, Ireland
Website: https://www.dataprotection.ie
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this website with the revised date shown at the top.